The location seems to be a well-established lawn care service with a mixed record of customer satisfaction. While some customers have reported positive experiences with friendly and knowledgeable technicians, others have complained about poor service, responsiveness, and quality of work. There have been several instances of customers experiencing issues with their lawns, such as dead spots, weeds, and fungal problems, which were not adequately addressed by the company. The pricing seems to be on the higher side, but some customers have reported that it's worth it for the quality of service they receive. However, the innovativeness of the company's services seems to be lacking, with some customers feeling that the company is not keeping up with modern lawn care techniques and technologies. Overall, the company seems to have room for improvement in terms of quality, responsiveness, and innovativeness.One major issue that stands out is the lack of communication and follow-up with customers. Several customers have reported being left in the dark about issues with their lawns, and some have even been charged for services that were not provided as promised. Additionally, some customers have reported that the company's customer service is unresponsive and unhelpful, making it difficult to resolve issues or get answers to their questions.