The business has received mixed reviews, with some customers praising the professionalism and quality of service provided by technicians like James, Michael/Sean, and Tyler, while others have reported issues with missed appointments, poor communication, and lack of reliability. Some customers have experienced problems with their lawns, including weed growth, dead spots, and poor sod installation. However, the business has also received positive reviews for its irrigation services, with technicians providing excellent work and attention to detail. The company has a decent rating of 3.8 on third-party review sites, indicating a moderate level of customer satisfaction. Despite some issues, the business has a strong commitment to customer satisfaction and has taken steps to address concerns and make things right. A notable issue is the lack of reliability and communication, as some customers have reported difficulty getting callbacks and resolving issues. Overall, the business seems to have room for improvement in these areas.