This business is a reliable option for those in need of plumbing services. With a rating of 4.5, customers seem to be satisfied with the overall experience. The quality of work is consistently high, with many reviewers praising the technicians' professionalism and skill. Pricing is also competitive, with most customers feeling that the costs are reasonable. However, there is one notable issue that has been mentioned by several reviewers: the company's lack of transparency and customer service when dealing with complex or costly repairs. On one occasion, the owner was described as rude and unprofessional. It is worth noting that this issue seems to be an isolated incident, and most customers have had positive interactions with the company. Nevertheless, it is essential for potential customers to be aware of this potential pitfall. Overall, Massey Plumbing is a good option for those in need of plumbing services, but customers should be prepared to advocate for themselves if they encounter any issues.