The MassageLuXe Fort Myers, FL location offers a range of services, including hair removal, waxing, spa, and massages. While some customers have had positive experiences with skilled therapists like Loretta, who provides excellent deep tissue massages, others have faced issues with front desk staff being unhelpful and rude. There are also concerns about the company's billing practices, with some customers being charged for services they didn't receive. Additionally, there have been reports of appointments being canceled without notice, and customers being forced to go in person to cancel their membership. Some customers have also expressed frustration with the company's policies, such as not being able to use gift cards for certain services or having to schedule massages ahead of time. Despite these issues, some customers have praised the location's cleanliness and amenities, such as the online scheduling system. However, the company's poor customer service and unprofessional behavior have led to a mixed review. It's essential to be aware of these issues before visiting the location. One of the main problems is the inconsistent experience, with some customers having excellent interactions with staff and others being treated poorly. The lack of transparency in billing and membership policies has also been a concern for many customers. Overall, while MassageLuXe Fort Myers, FL has some strengths, its weaknesses, particularly with customer service, need to be addressed to provide a better experience for clients.