Tampa Bay
Masi Insurance Inc
17.55
17.55
Overview
Free Quote for auto insurance, home insurance, business insurance and much more. Call 727-399-1900 or visit us www.masiinsurance.com.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Quality
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The location has excellent overall ratings with a high level of customer satisfaction. Clients praise the friendly and professional staff, particularly Amanda, Michelle, Heather, and Myra, who provide personalized service and go above and beyond to meet their needs. The agency is known for its responsiveness, with many clients mentioning that they receive same-day email responses and prompt assistance with their queries. The team is knowledgeable and proactive, offering expert advice and shopping for the best insurance policies to suit clients' needs. While some clients have experienced issues with communication and policy cancellations, the agency has generally received high marks for its customer service and dedication to its clients.One notable issue that requires attention is the problem with policy cancellations and charges, as highlighted in a negative review. The client experienced a nearly $2,000 charge after being assured that their policy was cancelled, and the agency's response was criticized for being inadequate. This incident raises concerns about the agency's attention to detail and communication with clients, particularly in situations where policy cancellations are involved. Addressing this issue and implementing measures to prevent similar problems in the future is crucial to maintaining the agency's high level of customer satisfaction.The agency's working hours, listed on their website, indicate that they are open from 9:00 AM to 5:00 PM, Monday through Friday, which may not be suitable for clients who need assistance outside of these hours. Expanding their hours or offering alternative contact methods, such as online chat or email support, could help cater to a wider range of clients and improve overall accessibility.The agency's location on 113th St Street in Seminole City appears to be wheelchair accessible, with a parking lot and entrance designed for people with mobility impairments. This is a positive aspect of the agency's physical space, reflecting a commitment to inclusivity and accessibility. However, a more comprehensive review of the agency's facilities and services would be necessary to provide a complete assessment of their accessibility features.Overall, the Masi Insurance agency has established a strong reputation for its excellent customer service, knowledgeable staff, and proactive approach to insurance needs. While there are areas for improvement, particularly in regards to policy cancellations and communication, the agency's dedication to its clients and commitment to excellence are evident in the many positive reviews and ratings.
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