Tampa Bay
Masella's Auto Repair
63.06
63.06
Overview
We're a family owned and operated full service auto repair shop. Our goal is to treat our customers like family as we meet their automotive needs.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
Oil change
Mechanic
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Overall
Quality
Pricing
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The business location appears to be a reputable and well-established auto repair shop with a strong reputation among customers. The average overall score of 4.9 indicates a high level of satisfaction among customers. The quality of service and repairs seems to be consistently high, with an average score of 4.7. The pricing is also competitive, with an average score of 4.8.
The shop's customer service and communication skills are impressive, with many customers praising the staff's honesty, professionalism, and courtesy. The team's ability to diagnose and repair complex issues is also commended by many customers. The shop's cleanliness and organization are also notable, with some customers mentioning that the waiting area is comfortable and welcoming.
However, there is one issue that stands out - one customer felt that the shop's pricing was too high for certain services, and they were not made aware of the costs upfront. This suggests that the shop may need to work on their pricing transparency and communication with customers.
Overall, Masella's Auto Repair appears to be a top-notch auto repair shop with a strong reputation and excellent customer service. While there may be some areas for improvement, the shop's commitment to quality and customer satisfaction is evident throughout the reviews.
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Hours
Closed
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