Marshall Lawn and Pest Control has a solid reputation, but some customers have expressed disappointment with the quality of service. The company's strengths lie in its pricing, which is considered reasonable, and its innovativeness, with some customers praising the company's willingness to adapt to new situations. However, there have been issues with customer service, with some customers feeling ignored or neglected. One notable issue is the company's response to customers who have experienced damage to their property, with some customers feeling that the company has not taken responsibility for its mistakes.
Some customers have praised the company's technicians, such as Charly, who is described as knowledgeable and friendly. Others have praised the company's ability to quickly respond to pest control issues and provide effective solutions.
However, there have been some red flags, including a customer who reported that the company continued to spray their lawn despite being informed that it would ruin their landscaping. Another customer reported that the company did not respond to their emails and phone calls, leading them to discontinue service.
Overall, Marshall Lawn and Pest Control has a decent reputation, but some customers have expressed frustration with the quality of service. The company's response to customer complaints has been inconsistent, and some customers have reported feeling ignored or neglected.
As of my knowledge cutoff, the company has not publicly addressed the issues raised by customers, which may indicate a lack of transparency and accountability. However, it's worth noting that the company has been operating for several years and has a reputation for providing good service to many customers.
Ultimately, the decision to use Marshall Lawn and Pest Control will depend on individual preferences and priorities. If you value reasonable pricing and innovativeness, you may want to consider this company. However, if you prioritize high-quality service and a strong response to customer complaints, you may want to look elsewhere.