This medical service location appears to be well-regarded by its patients, with a rating of 4.7 out of 5 stars from third-party reviews. However, it's worth noting that there are some issues with communication and follow-through with patient care.
The staff at Dr. Diego-Wright's office seem friendly and welcoming, with many patients praising their professionalism, kindness, and thoroughness. Dr. Diego-Wright herself is highly skilled and knowledgeable, with a gift for making patients feel at ease and explaining complex medical concepts in a clear and concise way.
The office itself is clean and well-organized, with a smooth and efficient process for check-in and check-out. Patients appreciate the attention to detail and the fact that the staff takes the time to answer their questions and address their concerns.
One issue that stands out is the inconsistent communication between the staff and patients. In some cases, patients have reported feeling frustrated with the lack of communication and follow-through with their care. This can be particularly problematic when it comes to medication and treatment plans, where clear communication is crucial.
Another issue that arises is the occasional miscommunication between the staff and patients. In one case, a patient was given the wrong medication, which caused them unnecessary expense and inconvenience.
Overall, this medical service location seems to be a solid choice for patients seeking ophthalmological care. While there are some areas for improvement in terms of communication and follow-through, the staff and Dr. Diego-Wright herself are clearly committed to providing high-quality care and ensuring that patients feel heard and understood.