I walked into this location to inquire about their appraisal services and was left with a bad impression. The staff seemed unfriendly and unprofessional. The office is located in a decent area, but the building itself could use some renovation. I had high hopes for their expertise in appraising art and antiques, but unfortunately, I didn't find them to be knowledgeable in that area. The lack of communication and attention to detail was a major turn-off. They seemed more focused on getting the job done quickly rather than accurately. I would have liked to see more effort put into understanding my needs and concerns. I did notice that they had a certification from ISA, which gave me some hope. However, the overall experience was disappointing. One major issue I noticed was that they never returned my calls, which made me question their professionalism and commitment to customer service.