The marina has a good reputation among its customers. Many reviewers praise the friendly and helpful staff, excellent service, and willingness to go above and beyond to make customers happy. They also appreciate the marina's commitment to customer satisfaction and its efforts to improve and upgrade its services and facilities.However, there are a few negative reviews that mention some issues with communication, customer service, and pricing. Some reviewers have had problems with the owner's attitude and approach, while others have been unhappy with the pricing or the quality of the services provided.Overall, the marina seems to be a solid choice for boaters looking for a convenient, reliable, and well-maintained storage and maintenance facility. The staff's friendly and helpful nature, combined with the marina's good location and commitment to customer satisfaction, make it a good option for those in the area.One major issue that stands out is the inconsistency in customer service, which seems to be heavily dependent on the individual staff member and the owner's attitude. While some reviewers have had excellent experiences with the staff, others have been treated poorly or have had issues with communication.The marina's pricing is also a mixed bag, with some reviewers finding it to be reasonable and others feeling that it is too high. It's worth noting that the marina offers a range of services, from basic storage and maintenance to more complex repairs and upgrades, which may affect the overall cost.In terms of innovativeness, the marina seems to be doing a good job of keeping up with the latest technology and trends in the industry, with reviewers praising the marina's use of a mobile app to make launching and retrieving boats easier and more convenient.Overall, the marina has a lot of positives to offer, but it's worth being aware of the potential issues with customer service and pricing before making a decision.