The business location has a high overall rating, indicating that most clients have a positive experience. The quality of care is also high, with many clients praising the friendly and attentive staff. The pricing is very competitive, with many clients feeling that they get good value for their money. The business is quite innovative, with many clients appreciating the use of technology and the convenience of having multiple services available under one roof. However, there is one issue that stands out - it seems that the business has a poor record of communication, as evidenced by the review that mentions a patient being turned away because they never received the new patient forms. This is a significant issue that the business should address to improve their client satisfaction and overall rating.