This business location provides a wide range of services, including real estate, title insurance, closing and escrow services, construction disbursing, and 1031 property exchanges. The company is well-established, with a strong reputation in the industry, as evidenced by its high rating of 4.9. Customers have praised the company's professionalism, courtesy, and responsiveness, as well as its efficiency in handling complex transactions.
The majority of customers have reported a high level of satisfaction with the company's services, citing the expertise and attentiveness of the staff, particularly Michelle Donovan, Erin Elser, and Lilliana Medina, who have been praised for their exceptional customer service and ability to handle difficult situations.
However, one customer reported a negative experience, citing a 2.5 hour wait at the office and a lack of clear communication regarding a financial issue. The company acknowledged the issue and offered to refund the settlement services fee, but the customer was still not satisfied with the outcome.
Overall, the company's strengths include its professionalism, expertise, and customer service, but it may benefit from improving its communication and handling of complex transactions.