Main Street Travel is a solid choice for travelers looking for a hassle-free experience. The location is easily accessible with a wheelchair-friendly entrance and parking lot.
Debit and credit cards are accepted for payments, making it convenient for customers. However, the issue with unfulfilled promises and poor customer service is a notable concern. The agency's response time was slow, and one customer even switched to another agency due to the lack of follow-up.
Some clients have reported great experiences with the travel agents, such as Kim, who listened to their needs and planned a dream trip. Others appreciated the friendly and professional staff who helped them plan their trip to Croatia.
On the other hand, some customers have been left disappointed, feeling that the agency's service was poor and unresponsive. Overall, it seems that Main Street Travel is a hit-or-miss experience, with some clients receiving excellent service while others encounter issues with communication and follow-up.