This veterinary clinic has been praised by numerous clients for its exceptional care and service. The staff is described as friendly, knowledgeable, and compassionate, with many clients mentioning that they have been treated with kindness and respect. The veterinarians, particularly Dr. Masters, are commended for their expertise, thoroughness, and willingness to take the time to explain things to clients.
Many clients have expressed gratitude for the clinic's ability to provide comprehensive care for their pets, including treatment for various health issues and regular check-ups. Some clients have also appreciated the clinic's willingness to provide second opinions and referrals to specialists when necessary.
One client noted that the clinic's prices are reasonable and that they feel like they get good value for the money. Another client mentioned that the clinic has a welcoming and inclusive atmosphere, feeling safe for LGBTQ+ individuals and their pets.
However, one client expressed disappointment with the clinic's handling of a situation where they felt that they were not given adequate time to discuss their pet's condition and that they were rushed into a decision. This client also felt that the clinic's billing practices were not transparent and that they were charged unexpectedly high fees.
The clinic's working hours are mentioned, with clients noting that the clinic is open Monday to Friday from 8am to 6pm, Saturday from 8am to 12pm, and closed on Sundays. The clinic's website and online presence are also commended for being easy to use and informative.
Overall, this veterinary clinic has received overwhelmingly positive reviews from its clients, with many praising its exceptional care, friendly staff, and welcoming atmosphere. While some clients have expressed concerns with the clinic's billing practices and handling of certain situations, these issues appear to be rare and do not detract from the overall positive experience of the clinic.