This medical service business has a well-established team that offers a wide range of services. Patients praise the doctors, particularly Dr. Patel, for their professionalism, kindness, and thorough explanations of treatments. The office staff is generally friendly and helpful, but there are instances where they may be unfriendly or uncooperative.
Some patients have experienced long wait times, which can be frustrating. There have been cases where doctors seem rushed or dismissive, leading to concerns about the quality of care. However, many patients have reported excellent care and appreciate the office's clean and welcoming environment.
The business offers convenient services, including on-site parking and NFC mobile payments, which are appreciated by patients. The office is wheelchair accessible, making it easy for people with disabilities to access services.
A significant number of patients have expressed dissatisfaction with the office's responsiveness, particularly when it comes to test results and follow-up appointments. Some patients have had to wait weeks or even months for follow-up care, which can be concerning.
There are also some complaints about the office's billing and insurance practices, with some patients feeling that they have been overcharged or that the office has been uncooperative with insurance claims. However, many patients have reported positive experiences with the office's billing and insurance team.
Overall, this business has a solid reputation, but there are areas where it can improve, particularly in terms of responsiveness and communication.