This location seems to be a well-established business, with a range of services including dog training, pet training, and kenneling. The facilities appear to be clean and well-maintained, with wheelchair accessibility. The staff, including Jerry and Margaret, seem to have a genuine interest in the dogs and take the time to get to know their clients and their needs.However, there are some issues with communication and customer service. Some clients have reported difficulty getting in touch with Jerry, especially when trying to resolve issues with their dogs. There have also been complaints about Jerry's sales tactics and his handling of customer refunds.It's worth noting that the business has received some negative reviews, including allegations of running a "puppy mill" and being untruthful about the breed of dogs sold. However, it's also worth noting that not all reviews are negative, and some clients have reported excellent experiences with the business.Overall, this location seems to be a mixed bag, with some strengths and weaknesses. While they may not be perfect, they do seem to have a passion for what they do and are willing to go the extra mile to help their clients.The biggest issue here is communication and customer service. While Jerry and Margaret seem to be knowledgeable and experienced in their field, they could improve their communication with clients to avoid misunderstandings and resolve issues more efficiently.Additionally, the business could work on being more transparent about their breeding and sales practices to alleviate concerns about their integrity.It's also worth noting that the business has been around for a long time, which is a testament to their dedication and hard work. However, it's essential to keep up with the times and adapt to changing customer needs and expectations.Ultimately, this location has the potential to be a top-rated business, but they need to work on addressing their communication and customer service issues to achieve that goal.