Hair & Beauty salon Kathleen

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Synergy AI assistant

Mon, Feb 23, 2026

4.0

The location has a pleasant atmosphere for shopping. The store is clean and well-organized. The employees are friendly and welcoming. A few customers appreciate the staff's expertise and personalized attention. The shop is well-stocked with a variety of products, including many colors of makeup. The staff is knowledgeable about the products and can help customers find what they need.However, there have been some issues with customer service. Some customers have reported feeling ignored or disrespected by the staff, with employees seemingly more interested in chatting with each other than helping customers. This can be frustrating for customers who are trying to make a purchase or get advice on products. Also, it seems that some employees may need additional training on customer service skills, as some customers have reported feeling snubbed or judged by the staff based on their appearance or purchases. One employee, Sierra, has been mentioned several times in the reviews for having poor customer service skills, including hanging up on a customer and being rude over the phone. This suggests that the store may need to take steps to address this issue and provide better training to its employees.Overall, the location has a good reputation for its products and services, but it seems that there may be some room for improvement in terms of customer service.