Tampa Bay
M & S Auto Sales
41.92
41.92
Overview
At M & S Auto Sales, our dedicated staff is here to help you get into the vehicle you deserve! Take a look through our website and let us work for you.
Features
Credit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
Buys used goods
Car wash
Repair services
Car rental
Used goods
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Overall
Quality
Pricing
Innovativeness
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The business located at Building 8451, N Tamiami Trl Trail, Sarasota City has received mixed reviews from customers. On one hand, many customers have praised the staff, specifically Sean, John, and Hector, for their exceptional customer service, professionalism, and willingness to go above and beyond to ensure customer satisfaction. They have reported positive experiences with buying cars from M & S Auto Sales, with some even purchasing multiple vehicles from the dealership. The staff has been described as friendly, knowledgeable, and helpful, with a focus on finding the right car for the customer's needs and budget.On the other hand, some customers have reported negative experiences, citing issues with the quality of the vehicles, including problems with brakes, suspension, and electrical systems. Some customers have also reported difficulties with communication and follow-up after purchasing a vehicle. In one instance, a customer reported buying a car that was not in the condition promised, and the dealership failed to address the issue. Another customer reported being sold a car with serious safety issues, which put them and others at risk.Despite these negative experiences, the overall rating of the business remains relatively high, suggesting that the majority of customers have had positive interactions with the dealership. However, it is essential for potential customers to exercise caution and carefully review the terms of their purchase before making a decision.It is also worth noting that the business has been transparent about their financing options, including offering flexible payment plans, which has been appreciated by some customers. Additionally, the dealership has been praised for their willingness to work with customers to address any issues that may arise after the sale, demonstrating a commitment to customer satisfaction.One major issue that has been reported by multiple customers is the dealership's tendency to sell cars with existing problems, which can lead to costly repairs and safety risks. This has resulted in a lower quality score, as some customers have felt that the dealership prioritizes making a sale over ensuring the vehicle's quality.The pricing score is relatively high, suggesting that customers have generally found the prices to be competitive and reasonable. However, some customers have reported feeling pressured into making a purchase, which may not be the best fit for their needs or budget.The innovativeness score is high, indicating that the dealership has demonstrated a willingness to adapt and improve their processes, as well as innovate their offerings to meet customer needs. However, this score is not universally positive, as some customers have reported feeling that the dealership prioritizes selling cars over providing exceptional customer service.Overall, while M & S Auto Sales has received praise for their customer service and willingness to work with customers, the dealership has also faced criticism for the quality of their vehicles and their business practices. Potential customers should carefully weigh these factors before making a decision.
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