This business has a good reputation among customers, with the average rating being 4.7. The majority of reviews are extremely positive, praising the honesty, professionalism, and fair pricing of the business. The owners and staff are described as trustworthy, knowledgeable, and accommodating. Customers appreciate the business's willingness to explain the work done and provide fair estimates. The business is also praised for its ability to tackle complex jobs, such as transmission repairs, and deliver high-quality results. The only negative review mentions a high price for a simple job, but this is an exception rather than the rule.One notable issue that stands out is the experience of a customer who felt they were charged too much for a simple job and had to take their car to another shop for a second opinion. However, this is an isolated incident, and most customers have had positive experiences with the business.In terms of innovativeness, the business has managed to stay ahead of the curve by offering fair prices, using technology to streamline their services, and providing excellent customer service. They have also built a loyal customer base by being transparent and honest in their dealings.Overall, this business appears to be a reliable and trustworthy option for car repairs and maintenance. With its excellent customer service, fair pricing, and high-quality work, it's no wonder that customers keep coming back.