Tampa Bay
M/I Homes – Tampa
3.73
3.73
Overview
M/I Homes is one of the nation's leading home builders with over forty years of experience building quality new construction homes in 16 markets across the U.S.
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The business is a real estate developer, construction company, and home builder with a long history of over 40 years. They have a wide range of homes in 16 markets across the US, and they claim to focus on quality construction. However, based on the feedback from clients, the company seems to struggle with customer service and warranty issues.Some clients have reported difficulties in getting in touch with the company, either by phone or online. When issues arise, clients often experience a lack of empathy and support from the company. Many clients have reported problems with their homes, such as leaky roofs, uneven flooring, and faulty appliances, which have not been adequately addressed by the company.In contrast, some clients have reported positive experiences with the company's design center and sales team, praising their professionalism and knowledge. However, these positive experiences are not enough to offset the numerous complaints about the company's customer service and warranty issues.The company's lack of responsiveness and poor communication have been major concerns for many clients. Several clients have reported feeling ignored or dismissed when they tried to report issues or ask for help. This lack of attention to customer needs has led to a reputation for being unresponsive and uncaring.The pricing for the company's homes is generally high, but some clients have reported feeling that they got good value for their money. However, the company's lack of attention to detail and poor workmanship have led to numerous problems and expenses for clients.In terms of innovativeness, the company seems to be relatively stagnant in their approach to construction and customer service. While they have a wide range of homes and a long history, they seem to be relying on the same old methods and materials without innovating or improving their processes.Overall, while the company has some strengths, such as their focus on quality construction, they are severely limited by their poor customer service and warranty issues. Clients should be wary of these issues and consider carefully before working with this company.
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