Tampa Bay
M/I Financial Corporation
1.58
1.58
Overview
M/I Homes is one of the nation's leading home builders with over forty years of experience building quality new construction homes in 16 markets across the U.S.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Overall
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This business location is primarily a financial service provider, specifically catering to mortgage loans and mortgage lending. It has been operational for several years, with a physical presence in Tampa City, located at Building 4343, Anchor Plaza Pkwy Parkway, Suite 250. The business is part of M/I Homes, a well-established home builder with a national presence.Unfortunately, the services offered by this location have been plagued by issues, as evident from the numerous complaints from clients. The primary concern is the unprofessional behavior and lack of competence displayed by some staff members, particularly Angelica, who was accused of being unresponsive, condescending, and discriminatory. Several clients have reported being neglected and left to deal with urgent matters on their own, leading to significant stress and delays in their home-buying process.The business's pricing structure seems to be a positive aspect, as one client reported receiving competitive rates and quick loan processing. However, this is not a consistent experience, as several others have expressed dissatisfaction with the lack of clear explanations and guidance, especially for new and first-time home buyers.The business's innovativeness and adaptability are also areas of concern, as clients have reported feeling like they are being treated unfairly and being forced to navigate complex processes without proper support. The fact that some staff members have been accused of being unhelpful and unresponsive suggests a lack of emphasis on customer satisfaction and empathy.Overall, this business location seems to be struggling with fundamental issues related to staff competence, customer service, and communication. While it may have some strengths, such as competitive pricing, these are largely overshadowed by the numerous complaints and negative experiences reported by clients.Unfortunately, there is one major issue that stands out: the unprofessional behavior and lack of competence displayed by some staff members, which has resulted in significant delays, stress, and dissatisfaction among clients. This issue needs to be addressed urgently to prevent further damage to the business's reputation and customer relationships.
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