This company seems to be a well-established and reputable arborist service with a strong focus on quality and customer satisfaction. With a 4.5-star overall rating, they have demonstrated a high level of professionalism and expertise in their field. The quality of their work is consistently high, with many customers praising their attention to detail and thorough cleanup. Pricing is also competitive, with many customers noting that their prices are reasonable and fair.
The company's innovativeness is also noteworthy, with a score of 4.9 out of 5. This suggests that they are always looking for new ways to improve their services and stay ahead of the competition. They have implemented various features, such as onsite services and a veteran-owned status, which sets them apart from other companies in the industry.
One of the notable aspects of this company is their exceptional customer service. Many customers have praised their responsiveness, punctuality, and professionalism. They seem to go above and beyond to ensure that their customers are satisfied with their work, and they have a strong reputation for being reliable and trustworthy.
However, it's worth noting that there is one negative review out of all the reviews provided, which is a major red flag. In this review, the customer reported that they made an appointment with Sean Lyons, but he never showed up or returned their calls. This review suggests that the company may have a communication breakdown issue, which could potentially lead to lost customers and damage to their reputation.
Overall, this company appears to be a reliable and reputable choice for customers seeking high-quality arborist services. However, it's essential to address the communication breakdown issue and ensure that customers receive the level of service they expect.