The experience at Luminous Skin & Laser is generally positive, with a wide range of services offered. The medical team, led by Michelle, a licensed Medical Aesthetician, and Dr. Pullen, a Board Certified Physician, appears to be knowledgeable and caring. They provide personalized attention to each client's needs, and the facility is clean and well-maintained.Many clients have praised the expertise and friendliness of the staff, particularly Michelle, who is described as knowledgeable, passionate, and caring. The treatments, including laser hair removal, skin rejuvenation, and facials, have been reported to be effective and comfortable. Some clients have noted the reasonable prices and the quality of the products used.However, one client reported a disappointing experience, stating that they were not provided with a clear explanation of the tattoo removal process and that the results were not as expected. This suggests that there may be some variation in the level of service provided.The facility appears to be well-organized and efficient, with a comfortable and welcoming atmosphere. The staff is professional and attentive, making clients feel at ease during their treatments. Overall, Luminous Skin & Laser seems to be a reliable and trustworthy option for clients seeking medical aesthetics services.Despite some positive reviews, there is one major issue that needs to be highlighted: one client reported feeling uncomfortable and not being provided with a clear explanation of the tattoo removal process. This is a serious issue, and it is essential for the medical team to ensure that clients are fully informed and comfortable with the procedures they are undergoing.It is worth noting that the facility has made efforts to provide a safe and clean environment, with strict COVID-19 protocols in place. However, it is essential to maintain a high level of transparency and communication with clients to ensure their comfort and satisfaction.