Lulu's Garage is a mixed bag of experiences, with some customers praising the shop for its excellent service, reasonable prices, and knowledgeable staff, while others have had less than stellar interactions. The shop's quality of work seems to be inconsistent, with some customers raving about the work done on their vehicles and others complaining about poor repairs. Pricing is generally considered reasonable, with many customers noting that they were able to get their vehicles serviced at a lower cost than expected. The shop's innovativeness is also a strong point, with customers appreciating the shop's willingness to try new techniques and technologies.The shop's customer service is often praised, with many customers noting that the staff is friendly, helpful, and takes the time to explain repairs and recommendations. However, some customers have had negative experiences with the owner, Victor, who has been described as rude and dismissive. The shop's professionalism is also a concern, with some customers complaining about lack of communication and transparency regarding repairs and pricing.Overall, Lulu's Garage is a shop that seems to be on an upswing, but still has some work to do to establish a consistent reputation for quality and professionalism. While some customers have had excellent experiences, others have been disappointed by the shop's inconsistency and lack of attention to detail.Notable issue: Lack of consistency in quality of work, inconsistent customer service, and some customers have reported being overcharged.