Florida Spine Institute, located in Clearwater City, is a top medical facility providing surgery and therapy services from orthopedic surgeons, neurosurgeons, specialists, and pain management doctors. The institute is led by Dr. Luis G. Figueroa, a skilled neurologist. The medical facility offers convenient amenities, including wheelchair-accessible restrooms, parking lots, and entrances.
However, some visitors have expressed dissatisfaction with the quality of service provided by the institute. Several patients reported being rushed through appointments, feeling like their concerns were not being fully addressed, and experiencing rudeness from some staff members. A few clients felt that the doctors did not take the time to listen to their concerns and did not provide clear answers to their questions.
One visitor reported being hung up on by a phone operator, and another was told that the front desk was not for patients calling in with questions. In one case, a patient was asked to call a different department to schedule an appointment, despite having already left a voicemail for the nurse.
While there are some issues with customer service, the institute is generally known for having a friendly and helpful doctor and staff. Many patients praised Dr. Figueroa for being caring and tenacious in his questioning and matter-of-neurology. Some visitors appreciated the kindness of Dr. Figueroa and his nurse but were disappointed with the behavior of the office staff.
Unfortunately, there are too many issues to ignore, making it a relatively difficult experience for some patients.