The business has received numerous positive reviews, with many clients praising the kindness, professionalism, and thoroughness of Dr. Luis Casanova and his staff. Clients appreciate the doctor's willingness to listen and answer questions, as well as his attention to detail. The office is described as clean and organized, and the staff is often praised for being friendly and helpful. Many clients have been seeing Dr. Casanova for a long time and have developed a strong trust in him. Some clients mention that Dr. Casanova is one of the best doctors they have ever had and that he is very caring and knowledgeable. However, there are a few negative reviews that mention issues with communication and scheduling. One client reported that they had to wait for over an hour to see the doctor, and another client mentioned that the office staff was rude and dismissive. Despite these issues, the majority of reviews are overwhelmingly positive, and clients praise Dr. Casanova and his staff for providing excellent care and service. One of the main issues that the business needs to address is the communication and scheduling process. Some clients have reported difficulties in getting in touch with the office and have had to wait for long periods of time to see the doctor. The business should consider implementing a more efficient scheduling system and improving communication with clients.