The store offers a wide variety of products, with a vast selection of cigars and a welcoming atmosphere. The staff is generally friendly and helpful, with some employees standing out for their exceptional customer service. However, there have been some instances of poor service and rude behavior from certain employees, which can be off-putting. The store's prices are quite high, but some customers feel that the quality of the products justifies the cost. One notable issue is the inconsistent quality of the products, with some customers receiving dry or low-quality cigars. Additionally, there have been some complaints about the store's management and customer service policies. Overall, the store has its strengths and weaknesses, and customers may have varying experiences depending on the specific employee they interact with.