The business seems to have mixed reviews from customers, with some expressing high praise and others reporting issues. The high overall score of 4.2 is largely due to the consistently positive reviews from satisfied customers, who praised the quality of the installations, professionalism of the staff, and excellent communication. However, a few customers have reported problems with the work, including incorrect installation, poor communication, and issues with the quality of the materials used. Despite these issues, the business seems to have a strong commitment to customer satisfaction, with several customers reporting that the issues were resolved promptly and professionally. One notable issue that was reported by several customers is the problem with permits and inspections, which seems to have caused delays and frustration for some customers. The pricing of the business is generally considered to be fair and competitive, with several customers reporting that they were impressed with the value for the price they paid. The innovativeness of the business is also a strength, with several customers praising the company's willingness to adapt to their needs and provide creative solutions to their problems. However, there is one major issue that stands out in the reviews, which is the problem with sales representatives being pushy and aggressive, particularly with older customers. This has resulted in several customers feeling taken advantage of and experiencing poor customer service.