Tampa Bay
Lorenzo Garage Complete Auto Repair
9.54
9.54
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Restroom
Oil change
Mechanic
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Pricing
Quality
Overall
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This location is a well-established and reliable place for various services, including pets, hotels, and auto repairs. The address, Building 4412, E Hillsborough Ave Avenue, Tampa City, suggests a commercial area with easy access. The phone number, +18136212239, is a working line that provides convenience to customers.The business offers multiple payment options, including NFC mobile payments, debit cards, and credit cards, catering to diverse customer preferences. Amenities like restrooms and a mechanic on site ensure a comfortable and convenient experience.The co-branding with Lorenzo Garage Complete Auto Repair implies a long-term partnership, which can foster trust and expertise in the auto repair services. The working hours, Monday through Friday from 8am to 6pm and Saturday from 8am to 6pm, allow for flexibility in scheduling.The overall rating of 4.9, based on customer feedback, suggests exceptional service and quality. Customers praise the honesty, expertise, and affordability of the services, which is reflected in the high quality and pricing scores of 4.5 and 4.8, respectively. However, one customer had a negative experience, citing a faulty headlight installation and a lack of willingness to correct the issue or provide a replacement. This incident highlights the importance of maintaining high-quality services and addressing customer concerns promptly.Despite this isolated issue, the overwhelming majority of customers have positive experiences, with many mentioning the excellent customer service, fair prices, and expert mechanics. Some customers have been visiting this location for years, recommending it to friends and family.Overall, this location appears to be a reliable and trustworthy destination for various services, with a strong focus on customer satisfaction and quality workmanship. However, addressing customer concerns and maintaining high-quality services is essential for long-term success.As for the issue, the main problem here is a single instance of poor service quality, which was caused by faulty work. The business should focus on ensuring that their technicians are properly trained and that they adhere to quality control standards to prevent such incidents in the future.
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Automotive Sales & Services
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