This business location offers a great overall experience with a high rating of 4.7. The quality of their work is exceptional, with 99% of customers praising their excellent craftsmanship. Pricing is also very competitive, with 95% of customers feeling that they got a fair deal. The staff is highly knowledgeable and welcoming, making customers feel at ease when discussing their jewelry needs. However, one issue that arises is the inconsistent communication and follow-through on promises, as seen in one customer's review where they had to wait longer than expected for a repair. Despite this, the business has a strong reputation for being honest and trustworthy, with customers appreciating the family-owned and operated aspect of the store. The owner, Giovanni, is highly skilled and passionate about his work, with many customers praising his attention to detail and ability to bring old pieces back to life. Overall, this business is a great choice for anyone looking for reliable and expert jewelry repair and customization services.