The business location seems to be a pediatric medical office with a mixed reputation. The overall rating is 3.8 out of 5, indicating some positive and negative aspects.The quality of the medical services is 3.5 out of 5, suggesting that the office may have some room for improvement in this area. However, the pricing is 4.8 out of 5, indicating that the office may be competitive in terms of cost.There is no innovativeness score provided, so it is unclear how the office approaches new ideas or improvements.Some positive comments mention excellent doctors, friendly staff, and good communication. However, several negative comments highlight issues with long wait times, unprofessional front desk staff, and difficulty in getting appointments.One of the main issues seems to be with the front office staff, with several reviewers complaining about their attitude and lack of customer service skills. Some reviewers have also reported long wait times, even with appointments, and difficulty in getting callbacks or returning phone calls.On the other hand, some reviewers have praised the office for its cleanliness, professionalism, and good communication. They have also appreciated the expertise and care of the doctors, particularly Dr. Mehra.To improve, the office may want to focus on addressing the issues with the front office staff and improving the efficiency of their scheduling and communication processes. By doing so, they may be able to provide better service to their patients and increase their overall reputation.