The staff at LOI Insurance is very friendly and helpful. They provide excellent customer service, making the process of purchasing insurance easy and stress-free. The team is very knowledgeable and takes the time to explain everything clearly. They are also very efficient, finding the best deals for their clients and saving them money. The office is wheelchair accessible, making it easily accessible to everyone. However, the working hours could be improved as they are closed on Thursday, which might not be convenient for everyone.