The location is a credit union that offers a range of financial services, including personal loans and checking accounts. The building is wheelchair accessible, making it easy for everyone to visit. The staff has received mixed reviews, with some customers praising their helpfulness and others expressing frustration with the communication and response time.One customer had a positive experience with Lency, who was patient and helped them open a business checking and savings account. However, another customer had a negative experience with the online payment system, which didn't allow them to make payments online and required them to write a check.Some customers have praised the credit union's online and in-person services, as well as their 3% checking account APY. However, others have reported issues with the automated system, which can be confusing and difficult to navigate.Overall, the location seems to have a decent reputation, but there are some areas for improvement. The staff could work on providing clearer communication and responding more promptly to customer concerns. Additionally, the online payment system could be improved to make it more user-friendly and convenient for customers.One notable issue is the lack of online payments and the requirement to use checks or cash for certain transactions. This can be inconvenient for customers who prefer to use digital payment methods.