This storage facility has been a top choice for many customers in the area. The overall experience is generally positive, with an average rating of 4.6 out of 5. The quality of the facility is also high, with an average rating of 4.8. The pricing is very competitive, with an average rating of 5.0. However, there seems to be some room for improvement in terms of innovativeness, with an average rating of 4.8.One issue that stands out is the problem with billing. Some customers have reported difficulties with being charged for extra services that they did not request. This has led to frustration and disappointment for some customers. For example, Bill and Renita, who rented a unit, reported that the facility has a "Fishhawk Tax" and that their rates were 30-60% higher than other facilities. They also mentioned that the staff seemed to "get amnesia" when asked to honor the facility's promise to beat competitors' prices. This suggests that the facility may need to improve its billing processes and communication with customers to avoid similar issues in the future.