This location is a small, women-owned, and Black-owned business that offers various services, including flooring installation, repair, and sales. The staff is friendly and responsive, with many customers praising their professionalism and workmanship. Some customers have expressed satisfaction with the quality of their work, citing beautiful floors and excellent customer service. However, a few customers have reported issues with communication, delays, and subpar work.One customer reported a significant issue with the installation of their flooring, which resulted in costly repairs and a damaged toilet. The company failed to respond to their concerns and seemed to dismiss their complaints. This incident has raised concerns about the company's accountability and willingness to make things right when mistakes are made.In addition to the quality of work, some customers have praised the company's pricing, stating that it is competitive and reasonable. However, others have reported feeling nickel-and-dimed, with unexpected costs and delays adding up.The company appears to be innovative in its approach to customer service, with some customers praising their willingness to work with them to resolve issues and find solutions. However, this has not been consistent, with some customers feeling frustrated and unsupported.Overall, this location seems to be a decent option for customers seeking flooring services, but it is essential to exercise caution and carefully review their services and pricing before making a decision.