The shop is a lovely place, but it's not without its issues. The owners seem to be quite busy and sometimes unresponsive, which is frustrating. However, when you finally get to speak to them, they are very friendly and accommodating. The prices are quite reasonable, which is a plus. The quality of the work is good, but not exceptional. They do a great job with the design, but sometimes the execution can be a bit off. The innovativeness is one of the strong points of this shop - they are always coming up with new and interesting ideas. However, it would be great if they could work on their communication skills and be more responsive to customers.The shop has a great atmosphere, and the owners are very passionate about their work. They seem to genuinely care about their customers and want to make sure they are happy with their tattoos. However, it's clear that they are not perfect, and there are some areas where they need to improve. Overall, it's a decent shop, but not outstanding.One of the biggest issues with the shop is that they don't respect their customers' time. They often make people wait for hours, and sometimes even cancel appointments at the last minute. This is very frustrating for customers who have taken time off work or made other arrangements to get to the shop. They also seem to be quite disorganized, which can lead to mistakes and misunderstandings.On the other hand, the shop has a great reputation in the area, and many customers rave about their experiences. The owners are very talented, and they do a great job with design and execution. They also seem to be very good at making their customers feel comfortable and at ease.Overall, the shop is a decent choice for people who are looking for a tattoo, but it's not the best option in the area. They need to work on their communication skills and be more responsive to customers if they want to attract more business and build a loyal customer base.