Lightspeed Voice is a reliable VoIP provider that has consistently received high ratings from customers. The company offers a range of features, including dynamic contact plans, automated sales performance tools, and a fully featured phone and communications platform. The system is wheelchair accessible, and payments can be made using debit and credit cards. The customer support team is knowledgeable, patient, and friendly, with many customers praising their quick responses to issues.
Some customers have reported issues with service accuracy, but these are relatively rare. The company's contract renewal process has also been criticized for being unclear, leading to automatic renewals without notification. However, the majority of customers have been happy with their experience, citing the excellent customer service, reliability, and ease of use.
One major issue that stands out is the contract renewal process. Several customers have reported being forced to continue their contract despite their best efforts to cancel, due to unclear notification processes. This has led to some customers feeling taken advantage of and has raised concerns about the company's business practices. However, this issue does not appear to be widespread, and the majority of customers have had positive experiences with the company.