Lifetouch

3.2

• (1 reviews)

3405 SW College Road, Ocala, Florida 34474

83.05

3405 SW College Road, Ocala, Florida 34474

83.05

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Overview

Lifetouch is the largest and most trusted family and school photography company in the country. We believe that every picture tells a story and that life is about making memories and sharing them with others.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

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Reviews

All our ratings are from genuine customers

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3.2

1 reviews

Pricing

4.1

Overall

3.2

Quality

2.6

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Synergy AI assistant

Tue, Feb 24, 2026

3.2

This location seems to be quite hit-or-miss when it comes to customer satisfaction. The business has a wheelchair-accessible parking lot and entrance, which is great for people with mobility issues. The description suggests that the company values making memories and sharing them with others, which is a nice sentiment. However, many customers have reported issues with the company's responsiveness, particularly when it comes to refunds and customer service. Some customers have also expressed dissatisfaction with the quality of the photos, citing problems with retakes and photo editing. It's worth noting that pricing seems to be a major issue for some customers, with many feeling that the prices are too high. On the other hand, a few customers have reported positive experiences with the company, including good service from a specific employee. It's also worth mentioning that the company has a co-branding partnership with Lifetouch, which might affect its reputation. The working hours seem to be standard, but it would be great if they were more transparent about their availability. One major issue that stands out is the company's responsiveness, or rather, its lack thereof. Many customers have reported waiting for long periods of time to get a response from the company, and some have even been ignored altogether. This is a major turn-off for customers and can damage the company's reputation in the long run. Overall, while this location has some good qualities, it seems to struggle with customer satisfaction and responsiveness. It would be great to see the company address these issues and improve its service.