This location appears to be a reputable dealership with a focus on luxury vehicles. The service team is well-regarded, with many customers praising their professionalism and helpfulness. Roberto, in particular, seems to be a standout employee, with multiple customers expressing their appreciation for his service. The dealership offers a range of services, including oil changes, tire sales, and car repairs, and has a convenient appointment system in place.However, there are a few areas where the dealership could improve. Some customers have reported feeling pressured to purchase additional services, and there have been issues with customer communication and follow-through. Additionally, some customers have reported feeling that the dealership's prices are higher than expected.The location is open six days a week, with varying hours on each day, and offers wheelchair accessibility and NFC mobile payments. The dealership also has a certified pre-owned inventory and offers financing options.While the dealership has its strengths, it's clear that they have some areas to work on in terms of customer communication and transparency. With some improvements in these areas, the dealership could potentially become a five-star location. Overall, Lexus of Sarasota appears to be a solid choice for those in the market for a luxury vehicle, but it's essential to be aware of the potential issues and to carefully review any additional services or repairs before agreeing to them.