The location seems to have a strong focus on customer service, with many customers praising the friendly and professional staff. The waiting area is also mentioned as being comfortable and well-stocked with amenities. However, some customers have noted that the prices can be high, although others have mentioned that the service is worth the cost. There are also some issues with communication and follow-up, with a few customers feeling that they were not kept informed about the status of their car or that their concerns were not addressed promptly.One notable issue is a customer who felt that they were overcharged for a maintenance visit, which is a concern that should be addressed by the dealership. Overall, the location seems to have a strong reputation for quality and innovativeness, but there are some areas for improvement in terms of pricing and customer communication.Some customers have praised the service advisor, Michelle, for being knowledgeable and helpful, and have mentioned that they have received loaner cars when they needed them. Others have appreciated the thoroughness of the service process and the attention to detail. However, there are also some customers who have mentioned that they had to wait a long time for their car to be serviced or that they did not receive the loaner car that they were promised.Overall, the location seems to have a strong focus on customer satisfaction, but there are some areas for improvement in terms of pricing and communication.