This location has a decent overall rating, but it's clear that some customers have had better experiences than others. The quality of service seems to be hit-or-miss, with some customers raving about the helpful and knowledgeable staff, while others have had negative encounters with rude and uneducated employees. Pricing is also a concern, with some customers feeling like they're being taken advantage of.Unfortunately, there are several instances of customers feeling disrespected or treated poorly by staff, including a particularly egregious incident where an assistant manager was described as "extremely rude" and having a "completely uncalled-for attitude." This suggests that the quality of service is not consistent, and some customers may be getting a subpar experience.The lack of innovativeness in the services offered is also a concern, as some customers have mentioned that the water test machine has been down several times in the past few weeks. This could be a sign that the location is not keeping up with modern technology or customer needs.On the other hand, some customers have had extremely positive experiences, with staff being described as "amazingly friendly," "helpful," and "knowledgeable." This suggests that the location is capable of providing excellent service, but it's unclear what sets these positive experiences apart from the negative ones.Ultimately, this location seems to be having some trouble living up to its potential. While some customers have had great experiences, others have had frustrating and disappointing ones. With a bit more attention to customer service and consistency, this location could be a top-notch destination for pool supplies and services.