The staff is very friendly and accommodating. They have a great selection of pet food and supplies, and the prices are very competitive. The store is well-organized and easy to navigate. However, there have been some issues with the grooming services, with some customers reporting that their pets have come out looking less than ideal after a visit. One customer had a particularly bad experience with a groomer who was dismissive and seemed to be in a hurry. Another customer reported that their pet had a sore on their ear that was not treated properly during a grooming session. These incidents are unfortunate and have left a negative impression on some customers. On the other hand, many customers have had great experiences with the grooming services and have reported that their pets look and feel wonderful after a visit. The staff is knowledgeable and helpful, and they seem to genuinely care about the pets that come into the store. The store has a nice atmosphere and is clean and well-maintained. Overall, it seems like Leo & Lucky's has its strengths and weaknesses, and customers may need to weigh the pros and cons before deciding whether to visit the store.