The business has been consistently praised by customers for its excellent customer service. The staff is friendly, knowledgeable, and professional, making the experience of buying glasses and sunglasses a pleasant one. The store has a wide selection of frames, including designer brands, and the staff is happy to help customers find the perfect pair. Some customers have noted that the store's hours can be inconsistent, with some days having limited hours or being closed entirely. However, the store's commitment to customer satisfaction and its willingness to go above and beyond to meet customers' needs have earned it a high rating. One issue that has been reported by some customers is that the store's equipment for measuring eye pressure is sometimes broken, which can lead to delays in the eye exam process.