This location has a strong reputation, with many satisfied customers. Most of the positive reviews highlight the professionalism and courtesy of the staff, particularly Charlene. Many reviewers appreciate the company's efficiency and timeliness, with some mentioning that they were able to get reports the same day or the next day. However, there are some negative reviews that mention issues with communication and professionalism.One major issue that stands out is a lack of transparency in the inspection process. Some reviewers felt that the company was unclear about what to expect or that they were not provided with adequate information about the inspection process. This lack of transparency can be frustrating for customers who are trying to make informed decisions about their homes.Another issue that has been mentioned is the company's policy on refunds. Some reviewers felt that the company was unwilling to offer refunds or compromises, even in cases where they felt that they had not received the service they had paid for.Despite these issues, the company has a strong reputation for providing high-quality inspections. Many reviewers mention that the inspectors are thorough and knowledgeable, and that they take the time to explain the results of the inspection in a clear and concise manner. Some reviewers also mention that the company is willing to go above and beyond to help customers understand the results of the inspection and to provide additional services as needed.Overall, this location seems to have a strong reputation for providing high-quality inspections, but could benefit from improving their communication and transparency in the inspection process. With a few tweaks to their policies and procedures, they could provide an even better experience for their customers.One reviewer mentions that they were overcharged $5000 for an insurance discount due to a miscommunication about hurricane shutters. This incident highlights the importance of clear communication and transparency in the inspection process.Another reviewer mentions that they were not provided with a clear explanation of the inspection process or what to expect, and that they felt that the company was unwilling to answer their questions or provide additional information. This highlights the need for clear communication and transparency in the inspection process.Despite these issues, many reviewers mention that they were satisfied with the company's services and would recommend them to others. However, it's clear that the company needs to work on improving their communication and transparency in the inspection process in order to provide the best possible experience for their customers.