The business operates as a moving service that specializes in heavy, oversized, and unique items such as safes, pianos, and boats. They provide on-site services, offer online estimates, and are wheelchair accessible. The company has a high rating, with most customers praising their professionalism, punctuality, and quality of service. Many reviewers mention that the team is courteous, respectful, and takes care of customers' belongings with attention to detail.However, there is one instance where the company's professionalism and communication skills fell short, resulting in a cancelled move and a poor experience for the customer. The owner's response to the issue was defensive and dismissive, which may have contributed to the negative review.Overall, the business appears to have a strong reputation for providing excellent moving services, but it's essential to address any communication issues that may arise to maintain a positive customer experience. The owners' enthusiasm and dedication to their work are evident, and they seem to take pride in their services.One area for improvement could be to provide clearer information about their services, pricing, and policies to avoid misunderstandings and cancellations. Additionally, it would be beneficial to have a more responsive and empathetic approach to handling customer complaints and issues.