The business has received both very positive and negative feedback. Some reviewers have praised the staff, facilities, and services, while others have reported issues with communication, quality of service, and even finding roaches in the building. The business seems to have a good reputation for its massages, facials, and skincare treatments, but there have been some issues with customer service, appointments, and even being charged twice. It appears that the business has a good reputation for its therapists, with many reviewers mentioning specific therapists who have provided excellent service. However, some reviewers have reported that the business is difficult to contact and has not communicated effectively with customers. One major issue that has been reported by several reviewers is that the business has been closed for an extended period, with some customers reporting that they were charged twice and received no communication about the closure. This has led to a significant drop in the business's overall rating. It's also worth noting that the business has a strong reputation for being LGBTQ+ friendly and welcoming. The facilities seem to be clean and well-maintained, with some reviewers mentioning the availability of a wheelchair-accessible restroom. However, the issue of cleanliness is contradicted by the reviewer who reported seeing roaches in the building. Overall, it seems that the business has some work to do in terms of improving its communication and customer service, but it also has some strengths in terms of its therapists and facilities.