This shop is a hidden gem in the heart of Dunedin, offering a wide range of gifts and engravings that cater to various tastes. The quality of their engravings is impressive, with many customers praising the attention to detail and the high-quality materials used. However, some customers have expressed disappointment with the pricing, citing it as being on the higher side.Despite this, the shop's owners are known for their exceptional customer service, going above and beyond to ensure that customers are satisfied with their purchases. The shop's unique and original gifts, as well as its ability to accommodate custom orders, have earned it a loyal customer base.One notable issue is the inconsistency in the quality of their engravings, with some customers receiving subpar work despite paying a premium price. However, the shop has taken steps to address this issue, and many customers have reported receiving excellent service and high-quality engravings in recent years.Overall, this shop is a great destination for those looking for unique gifts and engravings, but potential customers should be aware of the pricing and potential quality issues. With some adjustments, this shop has the potential to become a top-rated destination in Dunedin.