This business location seems to have a mix of good and bad experiences. With a relatively average overall score, it's clear that not all customers have had a positive experience. Some have praised the company for its quality of work, professionalism, and value for money, while others have been disappointed with the pricing, communication, and overall service.
While the company seems to be decent in terms of pricing, with a high score in this area, it's worth noting that some customers have been charged exorbitant fees for services, including a $135 "travel charge" for a plumber to simply drive to their house. This lack of transparency and fairness in pricing is a major concern for some customers.
In terms of quality, the company seems to have a solid track record, with many customers praising the work of its plumbers, particularly Roy, who is mentioned several times for his excellent service. However, there have been instances where the quality of work has been subpar, and customers have been left with issues that they didn't experience before the repair.
The company's innovativeness is also a mixed bag, with some customers praising its willingness to think outside the box and come up with creative solutions to complex plumbing problems. However, others have criticized the company for being slow to adapt to new technologies and methods.
One major issue that stands out is the lack of communication and transparency from the company. Several customers have complained about being charged exorbitant fees or being kept in the dark about the costs of services, which has led to mistrust and frustration. This lack of transparency is a major concern and something that the company needs to address in order to build trust with its customers.
Overall, while this business location has its strengths and weaknesses, it's clear that it has a lot of work to do in terms of improving its communication, pricing, and quality of service.