The location, located at Building 1801 on North Hoagland Boulevard in Kissimmee City, serves the community as a fire station. It has a wheelchair-accessible parking lot and entrance, making it convenient for people with disabilities. The amenities include a restroom. The co-branding with Larry E Brown Memorial Kissimmee Fire Station 13 adds credibility to the service. The staff is professional and quick in responding to emergencies, as seen in one of the positive reviews. However, there is an issue with one of the emergency medical technicians who was found to be rude and unsupportive in a situation where the person was in need of help. This incident highlights the importance of providing a good customer experience, even in stressful situations.