The business seems to be reliable and has a good reputation. Customers are generally satisfied with the services provided, with many praising the quality of work, professionalism, and responsiveness of the team. The owner, Michael Bombly, appears to be approachable and willing to work with clients to ensure their satisfaction. However, there are some negative reviews, including one where the client felt that the price was too high and another where the client was unhappy with the service and felt that the owner was unresponsive. The business seems to be doing well, but there may be some room for improvement in terms of pricing and customer service. One issue that stands out is the problem of a customer feeling ripped off by hidden fees and being left with an unfinished project. This is a significant concern and suggests that the business may need to improve its communication and transparency with clients to avoid similar issues in the future.